Shipping policy
Introduction
Thank you for shopping with Marycele! Below, you’ll find important information about our shipping process.
Processing Times
- Orders are processed within 24 hours after your purchase is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery Times
We offer standard shipping for delivery within 7 business days.
📝 Note: Delivery times are estimates and may vary due to external factors like carrier delays or customs.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your order directly through the link provided.
Shipping Delays
Marycele is not responsible for delays caused by:
- Weather conditions
- Customs clearance
- Incorrect shipping addresses provided by the customer
Address Accuracy
Please double-check your shipping address during checkout. Orders with incorrect or incomplete addresses may result in delivery issues or additional fees.
Missing or Lost Packages
If your tracking number shows “delivered” but you haven’t received your package:
- Check with neighbors, your building office, or local courier
- Contact us at [your email address] within 7 days of the delivery date
Contact Us
If you have any questions about shipping or delivery, please reach out:
📧 Email: service@marycele.com