Shipping policy
Shipping Policy
Last updated: September 22, 2026
Thank you for shopping with Marycele. This Shipping Policy explains our order processing, shipping, delivery, and tracking practices for purchases made through www.marycele.com.
Order Processing
Orders are typically processed within 1 business day after payment is successfully confirmed.
Orders placed on weekends or public holidays will normally be processed on the next business day.
During peak shopping periods, promotions, or holidays, processing times may take slightly longer.
Shipping Destinations
Marycele currently primarily ships orders within the United States.
Shipping availability may vary depending on the product and destination. Available shipping options will be displayed at checkout.
Estimated Delivery Time
For standard shipping within the United States:
- Processing time: 1 business day
- Transit time: approximately 3–7 business days
- Estimated total delivery time: approximately 4–8 business days after your order is placed
Delivery estimates are not guaranteed and may vary depending on your location, carrier operations, weather, holidays, or other circumstances outside our reasonable control.
Shipping Costs
Shipping costs, if applicable, will be displayed clearly at checkout before payment is completed.
Some products, orders, or promotional periods may qualify for free shipping.
The shipping amount shown at checkout will apply to your order.
Order Tracking
Once your order has shipped, tracking information will be provided when available.
Please allow some time for tracking information to become active after the carrier receives the shipment.
If your tracking information has not updated for an extended period, please contact us at:
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at service@marycele.com.
We will try to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided by the customer.
Delivery Delays
Occasional delays may occur due to:
- Carrier disruptions
- Severe weather
- Peak shopping seasons
- Public holidays
- Incorrect or incomplete delivery information
- Events outside our reasonable control
If your package is significantly delayed, please contact service@marycele.com and provide your order number.
Lost or Damaged Packages
If your order arrives damaged, or if tracking indicates that the package may be lost, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photos of the damaged item or packaging, if applicable
We will review the situation and provide an appropriate solution.
Packages Marked as Delivered
If tracking shows your order as delivered but you cannot locate it, please:
- Check around your delivery location.
- Confirm the shipping address on your order.
- Check with household members or neighbors.
- Contact the shipping carrier if necessary.
If the package still cannot be located, please contact us at service@marycele.com.
Returns
Shipping-related returns are subject to our Return & Refund Policy.
For returns due to personal preference or other non-product-related reasons, customers are generally responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us so we can provide the appropriate resolution.
Contact Us
For shipping or delivery questions, please contact:
Marycele Customer Support
Email: service@marycele.com
Website: https://www.marycele.com