Contact US

We’re Here to Help

Have a question about a Marycele candle warmer lamp, replacement bulb, order, shipping or return?

Our support team is here to help you find the information you need.

Contact Marycele

Customer Support Email
service@marycele.com

For faster assistance, please include your order number when contacting us about an existing order.

How Can We Help?

Product Questions

Need help choosing a Marycele candle warmer lamp or checking whether a candle will fit?

We can help with:

  • Candle warmer lamp features
  • Timer and brightness settings
  • Adjustable height
  • Candle size compatibility
  • GU10 replacement bulb compatibility
  • Product use and care

Order Support

For questions about an existing order, please include:

  • Your order number
  • Name used for the order
  • Email address used at checkout
  • A brief description of your request

This helps us locate your order more efficiently.

Product Issues

If your product arrives damaged, incorrect or has an issue, please contact us with:

  • Your order number
  • Product name
  • Description of the issue
  • Clear photos or video showing the product and packaging, when applicable

Our support team will review the information and help with the next steps.

Shipping & Returns

Looking for information about delivery or returns?

Please visit:

Shipping Policy
For order processing, delivery and shipping information.

Return & Refund Policy
For return eligibility, return conditions and refund information.

Replacement Bulbs

Looking for a bulb for your candle warmer lamp?

Marycele currently offers GU10 120V 50W halogen replacement bulbs for compatible candle warmer lamps.

Please confirm your lamp’s bulb base, voltage and wattage before purchasing a replacement.

Shop Replacement Bulbs