Shipping Policy

Thank you for shopping with Marycele. We aim to make your delivery experience clear and straightforward. Please review the information below before placing your order.

Order Processing

Orders are generally processed within 1 business day after payment is successfully confirmed.

Orders placed on weekends or public holidays will normally be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping & Delivery

Standard delivery is generally expected within approximately 7 business days after shipment.

Actual delivery times may vary depending on your destination, carrier availability, weather, holidays or other circumstances outside our control.

Delivery estimates are provided for reference and are not guaranteed delivery dates.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

The available shipping methods and rates may vary depending on the delivery address and order details.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow some time after shipment for the carrier's tracking information to update.

If your tracking information has not updated for an extended period, please contact us at:

service@marycele.com

Please include your order number so we can assist you more efficiently.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

Recipient name
Street address
Apartment or unit number
City
State or region
Postal code
Phone number

before submitting your order.

If you notice an incorrect shipping address, contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Delayed Packages

Occasionally, a package may experience delays due to carrier operations, severe weather, peak shopping periods, customs processing or other circumstances outside Marycele's control.

If your order has not arrived within the expected delivery window, please check the tracking information first.

If you still need assistance, contact:

service@marycele.com

Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, we recommend that you first:

Check around the delivery location.
Confirm the shipping address on your order.
Ask household members or neighbors whether they accepted the package.
Contact the shipping carrier for additional delivery information.

If the package still cannot be located, please contact Marycele with your order number and relevant tracking information.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide:

Your order number
Photos of the shipping package
Photos of the damaged product
A brief description of the issue

Our support team will review the information and help determine the appropriate next step.

Customs, Duties & Taxes

For orders shipped across international borders, customs duties, import taxes or other fees may apply depending on the destination.

Where applicable, these charges are determined by local authorities and may be the responsibility of the recipient unless otherwise stated during checkout.