Refund policy
Return & Refund Policy
At Marycele, we want you to feel confident about your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
30-Day Return Policy
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must:
- Be in its original condition
- Be unused or show no significant signs of use
- Include the original packaging, accessories, manuals, and all included parts
- Include proof of purchase or your order number
To start a return, please contact us at:
Please do not send products back without contacting us first. Once your return request is approved, we will provide return instructions and the appropriate return address.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, missing parts, or you receive the wrong product, please contact us at service@marycele.com as soon as possible.
Please include:
- Your order number
- A brief description of the issue
- Clear photos or videos showing the problem
After reviewing the information, we will provide an appropriate solution, which may include a replacement, refund, or other resolution.
Return Shipping Costs
If the return is due to a product defect, damage during shipping, or an incorrect item being sent, Marycele will cover the reasonable return shipping cost.
For returns due to personal preference, change of mind, ordering the wrong item, or other non-product-related reasons, the customer is responsible for the return shipping cost.
Original shipping charges are generally non-refundable unless the return is caused by an error on our part.
Non-Returnable Items
We may not accept returns for:
- Items returned more than 30 days after delivery
- Items that have been intentionally damaged or improperly used
- Items missing major components, accessories, or packaging
- Items purchased from unauthorized third-party sellers
If you purchased a Marycele product through Amazon or another marketplace, please follow the return and refund policy of the platform where the purchase was made.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Exchanges
If you received a defective, damaged, or incorrect item, please contact us at service@marycele.com.
Depending on product availability and the circumstances, we may offer a replacement instead of a refund.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible at:
We will try our best to assist you. However, once an order has been processed or shipped, we may not be able to cancel or modify it.
Contact Us
If you have any questions about returns, refunds, or your order, please contact:
Marycele Customer Support
Email: service@marycele.com
Website: www.marycele.com