Return & Refund Policy

We want you to feel confident when shopping with Marycele. If you are not satisfied with your purchase, eligible items may be returned within 30 days in accordance with the policy below.

30-Day Return Window

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item should be:

In its original condition
Unused or only inspected as reasonably necessary
Returned with original packaging, accessories and included components
Accompanied by proof of purchase or order information

Items that are damaged through misuse, improper installation, modification or normal wear may not qualify for return.

How to Request a Return

Before sending any item back, please contact:

service@marycele.com

Please include:

Your order number
Product name
Reason for the return
Photos or video if the product is damaged, defective or incorrect

Our support team will review your request and provide return instructions when applicable.

Please do not send a return without contacting us first.

Return Shipping

For standard returns, customers are responsible for return shipping costs.

Original shipping charges, if applicable, are generally non-refundable unless the return is related to an incorrect, damaged or otherwise qualifying order issue.

We recommend using a trackable shipping method and retaining your shipping receipt until the return has been completed.

Restocking Fee

Marycele currently charges:

0% restocking fee

No additional restocking fee will be deducted from eligible returns.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your product arrives:

Damaged
Defective
Incorrect
Missing an included component

Please provide your order number and clear photos or video showing the issue.

Our support team will review the information and determine the appropriate resolution.

Refunds

Once your returned item is received and inspected, we will notify you of the return status.

If the refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund after it has been issued.

Order Cancellations

Orders may be cancelled within 1 hour after purchase, provided fulfillment has not already started.

If you need to cancel an order, contact us immediately at:

service@marycele.com

After the cancellation window or once an order enters fulfillment, we may not be able to cancel it. In that case, you may request a return after delivery if the item is eligible.

Exchanges

We do not recommend automatically exchanging products without confirming availability.

If you would like a different item, please contact our support team first.

Depending on the situation, we may ask you to return the original item and place a new order.

Non-Returnable Items

Returns may not be accepted for:

Items returned after the 30-day return window
Items damaged through misuse or improper handling
Products that have been modified or altered
Items missing major components or accessories
Items not purchased directly through Marycele.com

For products purchased through another marketplace or retailer, including Amazon, please follow that seller's applicable return process.

Amazon Purchases

If your Marycele product was purchased through Amazon, returns and refunds should generally be handled through the Amazon order associated with your purchase.

Policies and return eligibility may differ from purchases made directly through Marycele.com.